Frequently Asked Questions



Printing Services

Printed Apparel

Printed Signage

Promotional Items

Online Services

Uploading Files


Returns & Refunds

Payments & Invoices

Dispatch & Delivery

Printing Terms




• What are your opening hours?
Monday to Friday, 8am to 5pm.

• Who are you owned by?
We are a Southland-based printing firm, established Invercargill 1876. Our current owners are the Wills family.

• Is all your work done at Craigs?
Except for specialist services, all printing and finishing work is done inhouse. Our staff consists of experienced/qualified printers, graphic designers, finishing/bindery personnel, frontline staff and administration.

• You’ve made a mistake on your website: should I tell you?
Yes, definitely please contact us. It’s a complex site and there’s always room for improvement!

• I have an urgent job; can you help me?
Yes; please contact us and we will see what we can do to help.

• Is your company environmentally friendly?
Yes; all our paper is FSC certified, meaning it comes from sustainable forest. See more here.

• I want something individual, especially for me. Can you do this?
Craigs has an inhouse team of experienced graphic designers who can work on your design project.

• When I reorder, will the product look the same?
We hold each order’s specifications on our database, so each time the item is reordered, we endeavour to print on exactly the same stock and press as previous, though this may change over the years as technology is updated or stock becomes unavailable. Usually the result will be exactly the same as the last time’s printed product but if this changes substantially, we will be in touch with you before we proceed.



• What can you print?
We print a huge range of printing and finishing services, from the smallest label to posters nine metres in length. See here for Printing, Photopcopying, X-Large Posters, Banners, Books, Custom Wallpaper, Canvas Prints, Stamps, Labels & Stickers, Graphic Design, Bookbinding, Variable Data, Flow-Wrapping, Laminating & Finishing and Storage & Distribution

• How is my product printed?
Every item is treated the same, with high quality digital or offset printing, meaning sharp images and photographic reproduction, however if you are going to supply finished digital artwork files to us, please refer to our production specifications – click here for details.

• Do you do digital printing?
Craigs uses several methods for printing, with offset and digital printing being the norm for paper. These days you would find it difficult to see any difference in quality between the two. Usually we print the longer run, larger and unusual size printwork on offset, and the shorter run work on digital.

• What can you print on?
The traditional paper and card of a variety of thicknesses, specialty stock such as metallic papers (ideal for invitations), plus vinyl, glass, ceramic, plastic and fabric – if you can visualise a printed product, just ask us!  



• How is my product printed?
Screenprinting, embroidery or heat transfer depending on the image and the required fabric.

• What kind of apparel do you use?
Sourced only from reputable suppliers, we have a large range of high quality clothing and accessories available for purchase and branding, including tees, singlets, sportswear, polos, knitwear, jackets, vests, industrialwear, corporate clothing, hi vis tradewear, traditional workwear, caps, beanies, sunhats and bags.

• Can you print if I supply my own apparel?
Yes, it’s usually no problem (e.g. some fabrics are not able to handle heatpress).



• Do you provide a signwriting service?
Yes, we print indoor/outdoor signs on vinyl which can be attached to a variety of substrates, depending on requirement. We also custom print flags & displays, Window Signs, Pavement Signs, Custom Wallpaper, Canvas Prints, Vehicle Wrapping and Fence Wraps.



• Can you print on Pens?
Yes, and we also have a huge range of promotional merchandise available for purchase and branding, including drink bottles, thermal mugs, key rings, magnets, lanyards, flash drives, phone wallets, laptop bags, cooler bags, tablet cases, confectionery, umbrellas, torches and stress balls.



• Do you have a Bookshop?
Yes, we are able to sell a select group of books that we have printed both in our Showroom at 122 Yarrow Street, or online (click here).

• We don’t have much room – are you able to store items at Craigs?
Yes, we have this service available which dovetails with our Online Inventory so you know exactly how many items we have in stock at the touch of a mouse.



• Can I upload my digital artwork, photographs, images or logo?
Yes. Please be aware that all the images you use in your design must be your own, unless you have been given permission from the copyright owner to use their images. Do not take images from the internet; this is in breach of copyright law.

• Where can I upload my files?
Click here.

• I want to supply my own file; how do I set it up?
We want your item to print exactly as you expect, so if you are going to supply finished files to us, please refer to our production specifications – click here for details.

• What type of files can I upload?
We accept high resolution PDFs, and recommend that the file is created using a professional graphic design programme such as Adobe InDesign. Please read our File Supply Guide which explains everything you need to know to produce a PDF to be compatible with our production methods.

• What are the different file types Craigs can work with?
Ideally, please supply high resolution PDFs, however we can also accept the following files types: EPS, TIFF, INDD and AI (with a high resolution PDF with trim/crop marks, and bleed (if applicable). Make sure the images are set up as CMYK and not RGB. Where possible use the TIFF file format for images as opposed to JPG. JPG files are usually compressed files which means the file size is smaller so it makes it easier to send via email and display on your screen but are usually too low in resolution to print out well. If you are going to use JPG, make sure it is a high resolution images such as 300DPI. Craigs runs Adobe CC Design Software which includes PhotoShop, InDesign and Illustrator. We are able to accept and work with the native files generated by these programs (AI, PSD and INDD).

• I use Microsoft Word or Publisher; will these files print out OK?
Both these programmes are ideal for office or home use, but can cause problems with offset printing, though less so with digital printing. The main problems are poor photographic image resolution, lack of bleed and incorrect colour breakdowns. Please make a PDF from your file and we will advise you of any problems.

• Can you check my files for me?
If you’ve uploaded your own file, we check it as part of our production process. We will contact you if there are any problems. If we can fix the problem inhouse, we will let you know, or you can fix any errors yourself and provide a new file.



• What is copyright?
Copyright is a set of exclusive property rights given to owners in relation to their creations, such as literary work including novels, poems and articles, and artistic work including maps, paintings and photographs.

• How do I apply for copyright?
Copyright protection applies automatically to original works. There is no formal system; you do not need to put a copyright notice on your work, publish it, or do anything else for your work to be protected.

• How long does copyright last?
In New Zealand, copyright in literary, dramatice, musical and artistic works lasts for the life of the author plus 50 years from the end of the year in which the author dies.

• Where can I get more copyright information?
The official New Zealand website,



• There’s something wrong with my order; what do I do?
Please contact us immediately and we’ll do our best to resolve it to your satisfaction.

• Can I get a refund?
In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of Craigs. Please refer to our Terms & Conditions.



• How do I pay?
We accept eftpos, cash, cheques or credit cards (Visa or MasterCard).



• What delivery options are available?
Pick up or Courier.

• Where do you deliver to?
We deliver to anywhere within New Zealand; if you need a delivery overseas, please contact us.



• What is Offset Printing?
Offset printing is a form of printing dating back over a hundred years. It is extremely versatile in that it is perfect for high-volume, high-end reproduction print that has superb colour, quality and clarity. Offset printing works in conjunction with the Pantone Colour System (PMS) and is excellent for accurately printing both spot colours and CMYK. An explanation of Spot and CMYK colours is discussed below. Offset printing uses metal plates, rubber blankets and rollers to transfer the ink onto paper. Plates are loaded onto the offset printing machine which accepts the ink. The plate transfers the ink to the rubber blanket and then to the sheet of paper. This type of print is excellent value for money for large quantities and can run at speeds of up to 15,000 sheets per hour.

• What is Digital Printing?
Digital printing is great for smaller volumes of print or when time is critical in getting a job completed and out the door. A digital press is like a super-evolved, high-speed, colour laser printer. This method of printing produces excellent colour and quality. The great thing about these printers is a quick job turnaround time and the ability to print, fold, collate and staple all in one unit.

• What is CMYK?
You will hear this term a lot when it comes to printing. When you look at a full colour image up really close with a magnifying glass, you will see that the image is made up of tiny dots consisting of four colours (Cyan, Magenta, Yellow and Black). By mixing various quantities or percentages of these colours together in a dot, the colours in the image will be produced. CMYK is the colour system used in printing so artwork needs to be set up in this format to produce the best results.

• What is RGB?
RGB stands for Red, Green and Blue. This system of colour is used on computer screens so when you are looking at your screen you are actually seeing tiny points of light called pixels. Printing an image set up as CMYK will produce a different colour result than printing an RGB image. This is why people often see differences in what is displayed on their screen as opposed to what is printed. Most graphic design software packages are able to convert RGB to CMYK before going to print.

• What are Spot Colours?
A spot colour is a ready-mixed ink that is derived from the Pantone Colour System (PMS). There are literally thousands of different spot colours but each spot colour has a specific number. Let’s say for example that your company logo is blue. Now there are many different types and shades of blue so you need to know which shade of blue to use. Using a Pantone Swatch book you can see all the different types of blues and their associated unique Pantone number. The printer will then match your company’s blue to the blue in the book. When it comes to print, each spot colour needs to have its own plate. The more spot colours you have, the more expensive a job will be.

• What is Resolution and Dots per Inch (DPI)?
Have you ever tried to print out an image from your screen but it prints out all fuzzy on paper? This is because the resolution or DPI is too small and not suitable for print. Images whether on screen or print are composed of tiny little dots. The more dots you have crammed into a specific area (inches), the better quality image you are going to have. When it comes to print, DPI is critical. The more dots there are, the better the image will be but the file size will also be bigger. Images on screen, especially from the Internet, are optimised to load fast on your screen and are usually set at 72DPI. When printing, a resolution of 300DPI or more will produces the sharpest images which can often be blown up to make the image bigger without losing out on quality. Remember printing images from the internet will often produce low-quality print especially if you are trying to blow the image size up.

• My Artwork is in Microsoft Word or Publisher. Will this print out OK?
In the past it has been difficult to work with Word or Publisher files when it comes to print, especially offset. However, with digital print, working with Microsoft Office files has become a lot easier. In saying this though, Word and Publisher are not always compatible with the software that is used to run the different presses. Word is an excellent programme for word processing but it’s just not a desktop publishing/graphic design programme. We do accept these files but it is always best to send us your Word or Publisher documents so we can have a look at them for you to determine how well they will print out. Sometimes the files need to be pulled apart and reformatted with the software compatible with our machines and so an artwork charge may apply. Word and Publisher often produce low resolution images which print out fuzzy (pixilated). In addition to this, these programmes do not allow for bleeds and trims and use RGB rather than CMYK for colours. If you need artwork created, our graphics department will be happy to assist you with your design requirements.

• What is Bleed?
A bleed is when the image or colour extends over the finished size of the page. This is used to eliminate any white borders once the page has been cropped or cut to the correct size after printing. In order to set up a bleed you need to make the image or artwork bigger than the finished size of your document. The image or colour should extend at least 3mm. A bleed may extend over one or more sides.

• What are Trim or Crop Marks?
These are often little crosshairs that get added to the 4 corners of the page. They occur exactly where the document is to be cut to size and tells the guillotinist where to place the blade.

• What sort of paper should I be printing on?
Choosing the correct stock type and finish is critical to getting an excellent looking print. Stock can be divided into two categories – uncoated and coated. An uncoated stock is the type of paper you usually use in your home printer. It has a flat matte sort of look and does not reflect light as much as a coated stock. This type of stock is great when a publication has lots of text. There is a huge variety of uncoated stocks available in many different weights and even textures. An uncoated stock is often cheaper than a coated stock. A coated stock is one that is polished when it is manufactured. These can have a shiny smooth surface and can produce a matte, satin or gloss look. If you need to display lots of rich coloured images, then a coated stock is the way to go as colours really come to life on a coated stock. Coated and uncoated stocks are available in large variety of weights, known as GSM or grams per square metre. The thicker the paper, the higher the gsm would be. The paper that goes in your home or office printer is usually about 80gsm to 100gsm, but a business card can be anywhere from 300gsm to 400gsm. A publication can consist of a number of different stock weights, for example a catalogue or brochure can have a cover stock weight of 300gsm and the inner pages can be 170gsm. If you are unsure as to what stock you should use, then feel free to contact us for our recommendations.

• What is Lamination?
Lamination is a thin plastic film (a laminate) that is adhered to the print to give it a finished look. They are available in matte, satin and gloss and can be used to protect the print underneath and to enhance the look and feel of your document.

• What is a Seal?
A seal is a clear ink-like clear varnish that is usually applied to the print at the end of the process. It serves to help the ink dry quicker but also adds a certain degree of protection against scuffing and marking and can enhance the look of the images too. A seal is often done as a matter of course when printing and is a cheaper option than a laminate.

• What is a Flat Size?
If your document is something that folds out such as a booklet, flyer or presentation folder, the flat size is the total size of the entire document when laid out flat. For example if you had a double-sided A4 flyer folded in half to A5, the flat size would be 297mm x 210mm as this would be the size when you laid it out flat.

• What is a Finished Size?
This is the size of the product or document when completed or folded. In the case of an A4 brochure folded to A5 the finished size would be 148mm x 210mm.

• What are Proofs and why should I use them?
Proofs are an excellent way to check for colour, text and image placement as well as spelling. There is nothing worse than receiving your finished product and spotting an error – what a waste of money. This is why having proofs can save the day. Quality proofs do cost but they are definitly worth it especially when you require hundreds or even thousands for a reprint.

Last updated: July 2018